From: Colacino, Peter [mailto:PColacino@transurban.com] 
Sent: Tuesday, 3 January 2012 11:44 AM
To: 'Secretary@privacy.org.au'
Subject: Hills M2 and Eastern Distributor, Fully Electronic Toll Collection Conversion

Dear Mr Clarke,

I write with regards to your correspondence to the management of the Eastern Distributor and Hills M2 motorways dated 16 December 2012. I am replying to both items of correspondence as Transurban acts as the manager and operator of both motorways.

Our answers to your questions are as follows.

1. Which corporate entity or entities is/are involved in the operation of this toll-road 

Eastern Distributor: Airport Motorway Limited and various other entities in the Transurban group 

Hills M2 Motorway: The Hills Motorway Limited and various other entities in the Transurban group

2. What anonymous payment mechanisms are available now, and what anonymous payments mechanisms will be available after the cash booths are closed

Motorways offer an alternative travel route to use of the free, untolled, public road or public mass transit networks.   Consecutive NSW Governments have indicated a desire to transition the Sydney Orbital Network to fully cashless operations. This policy has involved the introduction of fully cashless operations on various motorways, including Westlink M7 and the Lane Cove Tunnel, and the conversion of the Sydney Harbour Tunnel and bridge to fully cashless operations. 

The conversion of the Hills M2 and Eastern Distributor motorways provides the next step in this reform programme and as such a number of the items you have raised have been addressed by the Roads and Maritime Services (RMS, formerly the RTA), the NSW Information and Privacy Commission and the Australian Government Privacy Commissioner. 

Transurban is committed to ensuring the privacy of motorists, where practical and feasible. To this end, at the time of tolling the driver of the vehicle is not identified. Further to this, e-TAGs can be interchanged between cars and presuming an appropriate payment arrangement is in place, only tag identification numbers are recorded at toll gantries. In the event that an e-TAG is not present the licence plate of the vehicle will be recorded, however not the driver. 

Roam and Roam Express tolling providers offer anonymous payments to their accounts either through the post or in person. Roam Express is currently in the process of launching a new payment stream through Australia Post post shops, which will provide an additional payment option for customers seeking to make cash payments in-person.

Through our associated Melbourne-based, Transurban provides an anonymous product available to service motorists nationally. The tolling product, CityLink Anonymous (Full LPN) e-TAG, is fully interoperable with NSW toll roads. Product information is attached for your records.

3. What privacy legislation, codes and regulators are the relevant entities subject to

All private toll operators in NSW and the RMS are required to comply with all applicable federal and state privacy laws. 

I trust this correspondence addresses your enquiry, for further information
please feel free to contact me.

Regards

Peter Colacino
Head of Public Affairs, NSW
Lv5, 50 Pitt Street
Sydney NSW 2000
Australia

Phone: +61 (0)2 9254 4926
Fax: +61 (0)2 9254 4990 
Mobile: +61 (0)407 193 463 
Email: pcolacino@transurban.com